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View the Capri Printers Knowledge base for all frequently asked questions.

Artwork information

What resolution should I save my photos and graphics?

Resolution should be set to 300 dpi.

What is dpi?

DPI stands for Dots Per Inch which technically means printer dots per inch. Today it is a term often misused, usually to mean PPI, which stands for Pixels Per Inch. So when someone says they want a photo that is 300 dpi they really mean that they want 300 ppi.

Pictures and graphics pulled from the internet are often low resolution, typically 72 dpi or 96 dpi. Avoid these graphics, as they will appear pixelated and blocky when printed.

What file format should I use when submitting my design for print?

The Portable Document Format (PDF) is generally the preferred file format for submitting a document for printing as it works with virtually all professional printing and digital output devices. By design, a PDF file incorporates the information needed to maintain document consistency from system to system. Most other file formats such as Adobe InDesign, Illustrator and Corel Draw are easily converted to PDF format.

What is Bleed?

Ink that prints beyond the trim edge of the page to ensure it extendsWhat is Bleed for Print to the edge of the page after trimming. As there is a degree of movement when printing on any press, you should always create 3mm bleed on all edges where bleed is needed. Supplying your job without bleed may result in white lines when we trim it.

 

 

 

 

How can I supply my artwork?

Sending artwork is really easy:

In the case of files with several pages, you will also find 2 pages in your template document so that you can work on the front and back pages separately.

The circled numbers identify the pages which you want to design, whereby (1) is always the cover sheet of your finished product.

As an alternative, should you experience any issues with our upload centre, you can send your artwork via e-mail to artwork@capriprinters.co.za after placing the order. Please note that this e-mail-address is only used for data transmission, any information concerning your order will not be taken into consideration. Should you have any further hints or additional information please contact our customer service on (+27) 15 297 0387 or by e-mail to support@capriprinters.co.za

Can I get a proof for approval of my artwork?

We will send you a soft proof of your artwork for approval and we will only start production once we have received your final approval. If you are not happy with the proof, we will provide additional proofs, based on new artwork that you send us, We do not make any corrections to artwork. The first two soft proofs are provided at no cost, thereafter we charge a fee of R50 per proof.

Does Capri Printers check my artwork?

Yes – our standard artwork check is for free and always included. During the standard artwork check, we verify whether your artwork is printable. If you are not sure whether your artwork is appropriate for an optimal printing quality, please choose our superior artwork check. During this artwork check, we will check your artwork regarding the most frequent error sources. The exact characteristics of both artwork checks will be clarified in the following question.

Where can I download design templates?

We offer a wide range of design templates to assist our customers in creating that perfect masterpiece. Our design templates are below. 

What is included in your Standard Artwork Check?

Our “Standard Artwork Check” is always included and the following will be checked:

  • if your artwork is provided in a closed and correct file format (PDF, JPG, TIFF, EPS or PS)
  • if the number of pages is correct
  • if your artwork is provided in the correct size
 We will scale your artwork automatically to the desired size (without bleeding) if the provided size is incorrect. Please note adjustments to the size, especially when scaling up the artwork (e.g. A6 < A4) can cause a decrease in the resolution and furthermore no bleeding will be added.
  • your artwork will be converted automatically into CMYK if it was created in RGB colour mode or with spot colours
 Please note that the conversion can cause colour differences.
  • if all fonts are embedded

Our customer service will contact you by email if your artwork presents any of the problems mentioned above. Please note that conversions of size and colour mode will be processed automatically and there will be no information. Furthermore, we will not check if the side sequence of your artwork is correct.

Order Information

How long will it take for you to complete my order?

Every job is different. Some jobs can be produced in minutes while some may take several days to complete. Let us know when you need your job completed and we’ll let you know if it can be done. We go to great lengths to meet even your most demanding timelines.

Our production periods:

Standard production: 3 working days – your order, artwork ready for printing and payment have to be with us until 11am on any working day for work to commence on that day.

Express production: 2 working days – your order, artwork ready for printing and payment have to be with us until 11am on any working day for work to commence on that day.

The above mentioned working days exclude Saturday, Sunday and public holidays. Working days are weekdays from Monday to Friday.

Can the order be dispatched anonymously?

Of course – at your request, we will send the printed products with your address as the sender directly to your client without any information linking to Capri Printers. This service is completely free of charge, you only have to choose the option “white label delivery” under sender address when calculating your desired print product.

Are you able to assist with rush orders?

We are Rush Order specialists & often meeting deadlines no one else can match.

What can I do if I am not satisfied with my order?

If you are unsatisfied with your purchase for any reason please do not hesitate to let us know. You can email us on info@capriprinters.co.za to let us know why you were unhappy. If we find that we did not deliver on our promise we will either offer you a full refund or re-print the job.

Can I cancel my order?

If you need to cancel your order, you can do so directly in the customer area under “order overview”.

Yes, however, cancellation fees may apply. The fees will vary depending on what stage the order has progressed to upon notice of cancellation. Full payment will be required if the products have already been Printed | Branded | Personalized.

A cancellation of your order is generally possible before it is dispatched. We will need to charge you for any time and materials we’ve used up to the point of cancellation, therefore the sooner you cancel your order, the less it will cost. A small charge will apply if we’ve already processed your artwork and created your demanded proof.

Attention: Binding cancellations can only be done via your customer area. A cancellation via email, telephone or fax will not be accepted.

Payment Options

What payment methods does Capri Printers accept?

We offer our customers the following options for paying for their order:

  • Credit Card Payment – We accept Visa, Mastercard, American Express and Discover Credit Cards.
  • EFT Payments – Customers who wish to pay us via a bank transfer or EFT payment can choose the “Instant EFT” option at checkout. Please remember to email us your proof of payment to payments@capriprinters.co.zaPlease note that we will only begin processing your order once the payments has reflected in our account. Choosing this option may delay your order and is not advised for urgent orders.

Can I pay for my order using cash or cheque?

Unfortunately we do not accept cash or cheques online. A cash payment | deposit can be made when placing an order in-store only.

Is paying for my order online secure?

Yes. We treat our customer’s safety with the utmost importance and ensure that we have the most stringent security measures in place. Our payment gateways use a 128-bit SSL certificate to encrypt the sensitive payment data on the checkout page and ensuring that your security is never compromised. No payment information is ever stored making it 100% secure for our customers.

Delivery information

Where does Capri Printers Deliver to?

We deliver anywhere in South Africa!

Can the order be dispatched anonymously?

Of course – at your request, we will send the printed products with your address as the sender directly to your client without any information linking to Capri Printers. This service is completely free of charge, you only have to choose the option “white label delivery” under sender address when calculating your desired print product.

How long does delivery take?

Our delivery periods:
Standard delivery:: 3-4 working days from completion
Express delivery:: 2-3 working days from completion
Overnight delivery:: 1-2 working days from completion

The above mentioned working days exclude Saturday, Sunday and public holidays. Working days are weekdays from Monday to Friday.

Do you deliver over weekends?

Our deliveries nationwide are Monday to Friday, ( excluding public holidays) 

Orders placed on a Friday / Weekend will only be processed the following Monday.

PAPER INFO

What are the different grades of paper and their respective basis weight?

The basis weight of a given grade of paper is defined as the weight (in pounds) of 500 standard-sized sheets of that paper. With that in mind, here are different examples of paper grades and their respective basis weights:

Bond: Most commonly used for letterhead, business forms and copying. Typical basis weights are16# for forms, 20# for copying and 24# for stationery.

Text: A high-quality grade paper with a lot of surface texture. Basis weights range from 60# to 100# with the most common being 70# or 80#.

Uncoated Book: The most common grade for offset printing. Typically 50# to 70#.

Coated Book: Has a glossy finish that yields vivid colors and overall excellent reproduction. Basis weights range from 30# to 70# for web press, and 60# to 110# for sheet press.

Cover: Used in creating business cards, postcards and book covers. Can be either coated or uncoated. Basis weights for this grade are 60#, 65#, 80# or 100#.

What is the difference between coated and uncoated paper stock?

Uncoated stock paper is comparatively porous and inexpensive, and is typically used for such applications as newspaper print and basic black-and-white copying. Coated stock, by contrast, is made of higher quality paper having a smooth glossy finish that works well for reproducing sharp text and vivid colors. It tends to be more expensive, however.

COLOUR INFO

What are Pantone colours?

Pantone colors refer to the Pantone Matching System (PMS), a color matching system used by the printing industry whereby printing colors are identified by a unique name or number (as opposed to just a visual reference). This helps make sure that colors turn out the same from system to system, and print run to print run.

How well will what I see on my monitor match what I see on paper?

The technology of design, layout and printing has come a long way to the point where much of the work is done in a WSYWIG (What You See Is What You Get) digital environment. However, there are sometimes noticeable differences in color calibration and spatial conformity from monitor to monitor and consequently from screen to print.

The process for minimizing any variance begins with adjusting your monitor for optimal color and clarity according to the manufacturer’s recommendations as outlined within its product manual or website. Doing this will alleviate a number of potential issues.

Beyond that, for the greatest conformity in color from screen to print, there are tools available that will ensure exact color calibration. Perhaps you have already invested in such a tool. If so, let us know what you use and we’ll work with you to achieve the best results. If you are considering investing in a color calibration tool, talk to us first and we’ll be happy to offer our advice.